How To Get Fios In My Apartment
| jaman68 | 2022-Mar-23 5:49 pm Strange difficulty verifying FIOS availability in my buildingI only moved in to a new flat in a Queens, NY neighborhood. I've been a FIOS client for years as I rely on internet (gig mostly) for my business every bit a photographer. Originally I checked my building for FIOS availability using the Verizon web tool, and the edifice showed up, but my specific apartment wasn't available. I started making telephone calls to Verizon. After a third telephone call, customer service ready up a Fast Ticket. A couple days later I received this reply from Verizon engineers: "Building is not fully FIOS capable, just some locations. Client job has been postponed. A pathway must exist provided by the building owner to feed these apartments." I next reached out to my landlord. A maintenance person came and showed me the closet on my hall and what he believed was the FIOS ONT. I don't empathise why I can't get FIOS to my apartment when in that location appears to be an ONT on the hall, other apartments appear to accept FIOS or be FIOS eligible, in that location is coaxial jack in two rooms in my flat (currently running Spectrum which does non afford the bandwidth I need for work). Does anyone accept a suggestion on how to speak with someone in engineering science direct? If not engineering, is there some other way to contact Verizon also customer service and tech back up where some headway might exist made with this roadblock? A person in client service told me yesterday if the engineer says no, client service has no recourse. He nonetheless promised to phone call me dorsum today by 2. He didn't call back. Its so frustrating! The building seems to have availability, and I'm willing to exercise anything to make this work, but I tin can't get past this roadblock, afterward several hours of calling. |
| | Have a picture of the ONT in the hallway - I'll bet you information technology's a MC-ONT (MDU) and non a SFU ONT. Pictures will help. |
| 2022-Mar-23 6:22 pm From the applied science notes, it sounds like they need a path to get fiber from the hub to your unit of measurement...but one might think if y'all have whatsoever sort of ONT in a closet near your unit, they would already have a path to that ONT which could hands be re-used to get to your unit. | |
| jaman68 | Here is what'southward in the floors hallway cupboard. The landlords person told me something here was related to FIOS. The client service person at Verizon yesterday said information technology was "probably the ONT". Pardon my lack of knowledge. I'm familiar with FIOS in firm on Long Island, merely not in flat buildings. |
| to jaman68 It sounds like the problem is in that location's no conduit bachelor to run fiber to the unit and VZ no longer does FIOS internet over coax installs. Maybe effort filing a formal complaint with the BBB to escalate? | |
| jaman68 | If at that place is no conduit to run fiber to the unit of measurement, is there yet a way to make a conduit, or was this something that needed to be done when they were renovating? |
| If there's no conduit, no crawl space, no pull string....in a smaller two story building they might exist able to run it on the outside simply yea probably should've been washed when they were renovating... | |
| | to jaman68 The just affair in that closet that could be Fios related is the EMT and the grayness lockbox. The white innerduct could be possible cobweb pathways to each apartment, but only the local Verizon engineering folks would know for sure. It sounds like they wired role of the building merely not the part where your flat is located. You can try asking on the Verizon Twitter account for someone in Engineering to escalate the result. |
| gs0b | to jaman68 Try reaching out to Verizon'southward social media support. You tin tweet @Verizonsupport or detect their Facebook page. I come across y'all posted over in the Verizon forums, besides. Their moderator might escalate to the social media support team. But rather than waiting to see if they happens, use one of the methods listed above. Even if you reach social media back up, they may exist limited by what engineering says. If they've determined in that location is no way to run a fiber to your apartment, you're probably stuck with cablevision. The film has a lot going on. That hardware on the left side looks to be completely disconnected. I doesn't look similar any ONT I've ever seen, simply I haven't seen all models. There appears to be an Ethernet switch, but I can't tell what it'south used for. And peradventure some phone wiring well-nigh the peak. The big box could be a newly installed cobweb distribution unit and the white things coming out of the wall could exist fiber ducts. As other posters accept commented, Verizon doesn't install MDU ONTs anymore. They run fiber direct to the apartment and install the ONT inside. Thus, if at that place is no path to run fiber to your unit they volition say no. |
| jaman68 | to nycdave Thank you, super helpful. The white innerduct have strings running into them, and taped to the rima oris. Hopeful 🙏 |
| | to gs0b Give thanks you! Will try social media |
| to jaman68 White innerduct? Shit that looked like coax to me... | |
| jaman68 | Verizon replies on FB: Thank you for those details, Jason. I can appreciate needing to have a connectedness for work, I as well work from home. I want to give you all the information I have available to yous to achieve this end. The results of that ticket bespeak that your property is FiOS capable, and it may be that some apartments do have a FiOS connection. That'southward at to the lowest degree a skillful start. The 'pathway that must be provided by building owner" would be actual internal wiring from the location where the signal enters the building to the unit in question. What this ways is we won't be able to go you running from hither until the owner of your building installs the wiring within the walls. One time that's washed, it stands that the ticket can be re-filed and your accost added and updated. Your next step is going to be contacting whomever represents your edifice'due south owners to you. See if there is a way to request this internal infrastructure, and come across if there is annihilation you can practice on that level. If our records exercise non point that there is a serviceable pathway to the location you submitted for services, and the results of the inquiry show that i needs to be ran, this ways that the edifice owner still needs to provide this infrastructure. If it was installed, the ticket would have indicated that it exists, and service can be ran to your unit. At this point, the next steps prevarication with the owners. - Aj Cheers, in one case they have ran the proper feed, we will be happy to revisit this. |
| | Tubing in apartment hallway closet with string run through... |
| | Tubing in my apartment closet with string run through (matching black tape) 🤔 🤔 🤔 |
| Ok then, need to look for a way to become the fiber from the MPOE(Principal Point of Entry) to that IDF closet, unless that grayness box houses it | |
| 2022-Mar-23 ix:xx pm the greyness box on the correct is standard cablevision tv mdu lockboxes fabricated by Moore. this is spectrum (formerly fourth dimension warner cable) standard equipment. the device on the wall to the left is a combo cable modem with built in router. discover the coax input, yellow wan port and white lan ports. orangish cables are rg6 coax drops to individual apartments. if y'all open wall plates in your apartment yous should meet at least one orange one. there is only empty ducts for cobweb betwixt this room and your apartment. at that place is no fios infrastructure at all in the photo. | |
| jaman68 | The empty duct does seem to be what VZ engineering science is requesting. Their respond to a fast ticket was: "Building is not fully FIOS capable, but some locations. Customer job has been postponed. A pathway must be provided by the building possessor to feed these apartments." |
| | to Anon70f9a Thank yous for the expertise |
| 2022-Mar-23 10:06 pm Typically that cupboard would have a cobweb terminal in it. Those microducts are used the feed fiber to the apt for the ont. Its possible the job hasn't been completed. You could probably check the main utility closet to see whats in there or a closet on another floor under yours to run across if there is a term. My guess is the chore wasnt completed for some reason. | |
| transit54  ·Verizon FiOS | Yes, here's a pic of what a fiber distribution hub looks similar. Maybe other floors have them and your's does non? That would point to me that Verizon ran into some result that preventing them from running a cobweb cablevision into that room to feed the micro ducts that were installed. The building would demand to provide some sort of pathway for Verizon to go fiber into that room. Practice they accept any other vacant apartments in the building? The easiest choice might exist to motility to a unit that has FiOS already bachelor. |
 ·Fourth dimension Warner Cable·Astound·Verizon FiOSGreenwave FiOS-G1100 | to jaman68 Ok Suspension! This is way over your caput or your landlords. To me, this looks similar the process was started (tertiary party contractors are the ones who install those conduits) but never finished. I had a similar meet where your install kept getting delayed. Conduit into every unit, simply Verizon never came to run the cobweb. In any rate, does your landlord have a contact with Verizon? Only don't bother him besides much, don't want him getting pissed off. If he doesn't, does anyone accept a Verizon FiOS regional director for NYC? For description, Verizons MDU setup was where they used coax or vDSL to provide internet to every resident in the edifice. A tech told me that years agone that Verizon used to asking half the funds from the landlord to build out FiOS. If they refused, they sometimes one-half assed it and ran fiber to a basement and so used the telephone lines to carry internet signal. Y'all had a dsl modem connected to the quantum router. Summit speed was 30mb/s and Verizon is apace phasing them out. Lastly all promise is not lost. Function of the work is done, Verizon can run micro conduit in the indoor hallways that run above every door. This was done in our old Staten Island condo. I think here is where things got messed up, conflict between the renovations and the conduit running above homes. In any rate, an email to executive relations should get the construction squad to finish the job. lxx% of the work is already washed & Verizon is constantly chasing subscribers to get the job done. 2 days after I emailed, I was already wired and my unabridged complex was washed in 2 weeks. A process that was delayed for 8 MONTHS
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| lijacobs | to jaman68 The pictures that you posted showing the white plastic conduit with pull strings are exactly what Verizon contractors run from the fiber cantankerous box in MF dwellings to each unit of measurement in the complex. Your flat has been fully prepared for FiOS deployment. That is exactly how they prewired my flat circuitous. Verizon technology is pulling your chain. Yous might try writing to Verizon Corporate management executive complaint dept. I believe that they are still at 140 Due west St. Include all documentation and pictures. Yous are existence stymied by VZ employees who won't have the initiative to help yous. |
| | 2022-Mar-24 xi:45 am »www.verizon.com/about/ou ··· t/916673 Have the original poster endeavor the link above. |
| TP-Link Archer C5 | to lijacobs You are beingness stymied by VZ employees who won't take the initiative to help you. If there is no conduit available between the MPOE and the IDF so he's non being stymied, if there is and we're just not seeing it then yea... |
| gs0b | to jaman68 It's hard to tell from the pictures if there is a cobweb hub in the hall cupboard. Looking closer at the picture show that shows all the white conduits, there appears to be some cabling or fibers backside the paint cans and Benjamin Moore box. Can you show us what's going on dorsum at that place? Can you motility the paint supplies? |
| to Darthgamer64 Verizon can run micro conduit in the indoor hallways that run in a higher place every door. did you not see the pics and read the previous posts? the ducts are already ran. the path from individual units to the common closet varies depending on the edifice. yours may exist over the door while others may be thru the walls. i suggest OP go to a part of the complex (if access is available) where fios is available and take pictures in the mutual closet to compare to the one you lot posted and see what the differences are. | |
| jaman68 | This kind of support in the comments is so much appreciated. I am getting a clearer and clearer picture of what's going on. The building used to evidence up on FIOS site as partly FIOS enabled (some units show available - non mine). At present if you search the address its gone. Last night through Twitter I got someone to try to help me fix up another Fast Ticket with info from photos : micro conduit in hall closet and apartment. ( I will clean upwards the hall closet and accept a closer look and more photos as suggested to a higher place. ) Anyway, the Twitter VZ rep said the buidling came upwards not yet set up for FIOS (contradicting the original fast ticket response from engineering science that said it was partly set up - meet my first post higher up). So the Twitter VZ rep suggested i ship a fast ticket with an HSI (?) request...some other words back to foursquare i, requesting FIOS for the buidling, even though it has already had some work done. Sigh....I am going to follow the communication above and brand a detailed case to Verizon higher ups (corporate, etc). The link in Darthgamer64 's answer above seems promising (thanks). If anyone any other advice on how to get in touch with higher ups at VZ most a case similar this, it would exist so much appreciated. Meanwhile I will utilize the router in my studio x minutes away by wheel or car -- not FIOS, but fast enough to do my work -- and definitely faster than the Spectrum coming into the flat through coax! Next experiment is to see if the Spectrum is fast enough to run a FireTV -- non hopeful |
| | I recall reading that NYC setup 311 to handle complaints and inquiries regarding Fios availability. Might take been part of their franchise agreement with the city. |
| | to jaman68 Run across my corporate link above. Executive esclations at Verizon |
Thank yous all! What a great forum! 
How To Get Fios In My Apartment,
Source: https://www.dslreports.com/forum/r33362482-Strange-difficulty-verifying-FIOS-availability-in-my-building
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